Text (SMS)
Send web-originated SMS to customers. Prepaid credits, 1 message = 1 credit, delivered to Korean phone numbers.
What is Text (SMS)
botn’s SMS comes in two forms. One is web-originated SMS sent straight from the server (to many people at once, using prepaid credits); the other is the Send text button on a contact card (which opens your phone’s SMS app, no credits). Either way, botn already knows the contact’s number, name and consent status so you can send fast.
Sending to many — the SMS screen
Bulk SMS is sent from New send on the Text (SMS) screen, which also shows your credit balance, send history (targets, delivered, failed) and a per-send tracking funnel (target → sent → replied → booked → quoted → won).
- name the send and open the audience sheet with Add recipients — narrow by tag chips and use ‘select all matching’.
- write the body — SMS/LMS is classified automatically (over 90 bytes = LMS) and the footer shows estimated credits.
- after sending, successful contacts are marked ‘announced’ automatically so you can see who’s been reached.
Who gets excluded
For safety, web-send automatically excludes the following contacts. The result’s ‘skipped’ count breaks them down by reason.
- Non-Korean phone numbers. Web-send only delivers to Korean (domestic) numbers.
- Opted-out or consent-denied contacts. Anyone who revoked or denied marketing consent is skipped.
- Beyond your credit balance. If targets exceed your credits, only as many as you have are sent and the rest are skipped.
If unconfirmed-consent contacts are in the audience, a warning shows before sending. Consent status is managed in privacy & consent .
Templates and variables
Instead of writing from scratch, use a template (SMS channel) for speed. Put variables in the body and they’re filled per contact — common ones are name, product and the opt-out line. Before sending, the preview shows the finished text with the real name in place, and you can copy it as-is.
One-off — contact card text
To quickly text a single contact, open the contact card ’s ‘Send text’. This opens your phone’s default SMS app with the recipient pre-filled. It doesn’t go through the server, so no credits are used and no send record is kept in botn.
Credits and top-up
Web-originated SMS (Aligo) is sent with prepaid credits. 1 SMS = 1 credit (₩10). Credits are reserved up front for the number you’re sending, and any failures are refunded automatically — so you’re only charged for what actually went out.
When you’re low on credits, a top-up link appears on the send screen and confirm dialog. You top up on the Billing screen under SMS top-up by choosing a package. Some packages include bonus credits.
Related
- Campaigns — the starting point for bulk SMS.
- Templates — save SMS bodies with variables.
- Sequences — a flow that chains email and SMS steps in order.
- Contact card — text a single contact directly.
- Privacy & consent — manage marketing consent status.